Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I'm on level 18253 and it won't move up to complete the level, the bear is sitting in the bubble waiting to go up to the next area of the level - I've only gotten 4 out of 9 bears over the candy line - WTF
So that means I'll LOSE ALL my progress - this really sucks - and I can't reach the player support in the middle of the game - WTF
Hi and Welcome to the Community
Please, try restarting your device and make sure you have the latest game app version installed! If this keeps happening, please report this issue to our Player Support team as they are actively collecting reports like yours in order to be able to flag this to the developers.
You can reach them by opening the game app and go to: Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"
Thanks again for reporting this
New here? Sign in or create an account to join the fun.
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
