Game crashing

megz_harris

I play the game most evenings and do binge play for a good couple of hours… whilst doing so the game is freezing multiple times, normally when doing special icon things (bombs etc) a lot of the time this is happening when I am paying for extra gold bars… is there any way to get any money back on this as it is starting to happen more often than not with not come back in my favour…

Alienscar

The game crashing is an issue that King is currently investigating @megz_harris and until the issue is fixed there is nothing anyone can do about the issue.

https://share.google/VHHQyY1hHBdrvXhuf

If you have spent real money on the game and lost out due to the crashes it is well worth your time contacting King Player Support.

King generally treat paying customers well and you should be able to obtain some compensation from them because of this.

You contact Player Support using the Help function of your game.

If your purchase is recent and you lost the use of a booster package or wasted gold bars due to the crashing you should consider asking for a refund. Refunds are managed through your app store.