100 lingotes

Juany1970

I haven't received the 100 ingotsI earned in the event,not iin january, february or march

QueenB

Hi @Juany1970 thanks for reaching out!

It sounds like you’re referring to the Winter Cup reward, where some players were set to receive 100 Gold Bars monthly during 2026.

Since this involves rewards linked to your account, the best next step is to contact Player Support directly from the game. From here in the community, we don’t have access to account details to check or resend rewards.

You can contact them by going opening the game app and go to:
Settings → Account & Help → Help Center → Select your topic → then scroll all the way down the article and select → Contact Us

Once you reach out, they’ll be able to review your account and help you with the missing rewards.

Thanks again, and I hope this gets sorted quickly for you!

QueenB

Hi @Juany1970 thanks for reaching out!

It sounds like you’re referring to the Winter Cup reward, where some players were set to receive 100 Gold Bars monthly during 2026.

Since this involves rewards linked to your account, the best next step is to contact Player Support directly from the game. From here in the community, we don’t have access to account details to check or resend rewards.

You can contact them by going opening the game app and go to:
Settings → Account & Help → Help Center → Select your topic → then scroll all the way down the article and select → Contact Us

Once you reach out, they’ll be able to review your account and help you with the missing rewards.

Thanks again, and I hope this gets sorted quickly for you!