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Levels are not syncing across devices - Edited by CM: Issue FIXED!

collegeamoco

Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing problem.

🔔 Update (April 9):
The issue that was causing levels and progress not to sync correctly across devices after the recent level release has now been fixed.

However, some players who were already affected may still notice that their progress, levels, or events are not updating correctly.

What you can do:

First, restart your game and make sure you’re connected to the internet

Play and complete one new level, then return to the map

If you use multiple devices, open the game on your other device after that and check if your progress updates

Still not working?

If your progress is still out of sync after trying the steps above, please contact Player Support so they can take a closer look at your account:

Open the Game app and go to:
Settings (cogwheel) → Account & Help → Help Center → select any topic → scroll down → Contact Us

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Accepted answers

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3513473#Comment_3513473

https://community.king.com/en/candy-crush-saga/discussion/comment/3513239#Comment_3513239

Hey everyone 👋

Thanks again for your patience while we’ve been working on this.

The issue that was causing levels and progress not to sync correctly across devices after the recent level release has now been fixed.

However, some players who were already affected may still notice that their progress, levels, or events are not updating correctly.

What you can do:

First, restart your game and make sure you’re connected to the internet
Play and complete one new level, then return to the map
If you use multiple devices, open the game on your other device after that and check if your progress updates

Still not working?

If your progress is still out of sync after trying the steps above, please contact Player Support so they can take a closer look at your account:

Open the Game app and go to:

Settings (cogwheel) → Account & Help → Help Center → select any topic → scroll down → Contact Us

We’re continuing to monitor this, so feel free to reply here if you still see issues.

sruthishiva

play the staring level and complete and restart the game and your play will progress and sync to the level you are at

SeesAlmonds

Seems like this issue has been FIXED ! 👏🏻

Thank you technical team 🫡

collegeamoco

Just opened the game and it's the same on both devices so appears to be fixed! Thank you!

QueenB

Hey everyone 👋

Quick update! The issue with levels and events not updating correctly has now been fixed by the team.

Could you please restart your game and check if everything is now working as expected on your side?

If you’re still seeing any issues, let us know and share a few details so we can take another look.

Thanks again for your patience while we sorted this out 🙏

QueenB

Hey everyone 👋

Thanks so much for reporting this and sharing all the details,it really helped us spot what’s going on.

We’ve now confirmed that there is an issue affecting progress syncing between devices after the latest level release. This can also impact things like events and competitions not updating correctly.

The team is aware and already working on a fix.

We’ll keep you updated here as soon as we have more news. Thanks again for your patience in the meantime 🙏

All comments

HM100

Anyone else who still has the issue even after doing all the steps given in the workaround for this issue? Mine is fixed with these steps. Next week 22000 will also pop up as another surprise.

HM100

Done it and race streak increased to 1281 from 1277

HM100

.I've fixed this with the following:
- Played the first level of each of the four unsynced episodes. After completion, I've closed the app and re-opened. I've also got 35 bars from each of the four races as a race did started. But all other 14 levels of the unsynced episodes (With crowns) have only one star instead of sugar stars but thankfully this can easily be resolved. Streak count of race is now 1281 while 60 additional Weekly Contest points were added (Note that even if I reach first this week and below top 3 next ones I won't be in danger as no podium medal is about to be lost).

In the end, even with a small sacrifice the progress is fully syncing. (At least on my phone)

HM100

Did the level completion triggered an episode race or it just made the game properly sync the last week's new levels (21846 - 21905). If it didn't trigger an Episode race then I will do this. Because I have a very high Race Streak count of 1200+

andream5

I did find that this worked! At first, I didn’t think it was working because I played the Level when I came back. It was not synced. I realized tthat when you said complete you might mean that I needed to.win the level. I won the level .and then when I got out of the game and came back in I was in sync. The level that needed to be won was one of the extremely difficult levels and I ended up needing to use my coins and boosters tto pass the. Level and ultimately fix this. It would be nice if you would consider giving the players extra coins or boosters as a thank you while you fixed the problem . Thanks!

andream5

allan716

Weekly contest is also not progressing, i should be 60 but still at 0.

allan716

My progress still not syncing. game id 1110955784.

Already finished new levels and star tournament still not available to play.

RickiT

did all that still not syncing. Now what ? Ready to give up

RickiT

tried that still not syncing

HM100

My avatar is stuck at 21846. What level should I play to see if it gets fixed. I played 21965, which partially behaved like a new level but the issue still remains. Should I pass 21846 again on the device where the issue exists? (Android Phone in this case). Otherwise, I can contact support for further check.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3513473#Comment_3513473

https://community.king.com/en/candy-crush-saga/discussion/comment/3513239#Comment_3513239

Hey everyone 👋

Thanks again for your patience while we’ve been working on this.

The issue that was causing levels and progress not to sync correctly across devices after the recent level release has now been fixed.

However, some players who were already affected may still notice that their progress, levels, or events are not updating correctly.

What you can do:

First, restart your game and make sure you’re connected to the internet
Play and complete one new level, then return to the map
If you use multiple devices, open the game on your other device after that and check if your progress updates

Still not working?

If your progress is still out of sync after trying the steps above, please contact Player Support so they can take a closer look at your account:

Open the Game app and go to:

Settings (cogwheel) → Account & Help → Help Center → select any topic → scroll down → Contact Us

We’re continuing to monitor this, so feel free to reply here if you still see issues.

RickiT

it is April 9th and the games are still not syncing iPad with my iPhone. Yesterday new games arrived and the same issues of not syncing. And when you win a level it doesn’t move forward automatically.

Alienscar

You aren't the first person to say that the synchronisation issue hasn't been fixed @nonni4 but unfortunately King think they have fixed the issue, so I am not sure how much help you can get with this issue now.

Please leave your feedback in the Support thread for this problem and try tagging QueenB when you do

https://share.google/BYBjhvivsmO0tzBSW

sruthishiva

play the staring level and complete and restart the game and your play will progress and sync to the level you are at

andream5

Can you please provide an update of the plan around fixing sync issue. I was hoping with the next release that there would be a fix but as of today the game is still out of sync between my devices. I think your answer of fixed is confusing people as well. You might want to consider changing that back to unresolved up until it actually is fixed thank you

HM100

The new levels will properly sync across devices at least. That's what I've seen but on my side the past 60 levels are still failing to sync properly

SeesAlmonds

Seems like this issue has been FIXED ! 👏🏻

Thank you technical team 🫡

劉文惠_3428

在ipad過關的關卡無法在iphone上同步進行.使用關機或登出後再重新登入依然無用.

HM100

Internally, this issue appears to be fixed (At least for the new releases, they did synced up properly). Here's the experience on Android after finishing the levels on Windows:

Because of this, the game strangely gave me Super Charger. And all passed levels after 21846 behave like new levels, as if I haven't passed them. Can this be looked up further so Levels 21846-21905 be properly synced as well (So as 21906 won't be locked). Playing Levels 21845 and below on Android won't affect Windows. I can also play Star Tournament and progress most events that need new level wins as usual (Despite the bug I have on my account)

Game ID: 1197737427