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Episode Race

Appointment

Candy Crush Saga_2026-04-06-08-23-18.jpg

when I win a level it takes me to the Episode Race screen and you can't close out of this screen. On Android phone.

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Alex_The_Witch

Hey there @Appointment . Hope you're doing well.

I'm sorry to hear you're having this issue with your Episode Race. Could you please tell me which device you use to play so I can send the correct troubleshooting steps?

Thanks in advance and have a great day!

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HM100

I have it but I can close out the screen at least (Only on alt, however)

Colorbomb_Collector

Hi there, to receive further assistance, can you please open a Support ticket with our Player Support team?
You can do that directly from the game or via https://soporto.king.com/

After that, our team will respond to you and they'll check this further.

Thank you!

HM100

You must be having a different Episode Race popup which at the moment must be glitchly. This reminds me of an unclosable Chocolate Box screen that popped up for some players (Then appeared to all users but with a back button (Or a tap to continue popup) to close it).

I don't have this change yet.

Appointment

I need to have conversation with support team

Appointment

I did all of this and nothing works. That episode race screen was never there before and now it is

Alex_The_Witch

Hey there @Appointment . Thank you very much.

Could you please try the steps below:

Close all apps and restart your device (since you already did this you can skip it if you want, but I would advise to try again, just to make sure all steps are followed in order):
- You may need to tap Restart > Restart.
Check and update your Android version and the game app
Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > Candy Crush Saga > Storage >"Clear cache" *ONLY*
Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link

Check out the following Google Support pages with useful information on how to fix different device and apps issues.

I hope this helps and please let me know if you need further assistance.

Thanks in advance and have a great day!

Appointment

I tried restarting my phone but did not work

Appointment

Android phone

Alex_The_Witch

Hey there @Appointment . Hope you're doing well.

I'm sorry to hear you're having this issue with your Episode Race. Could you please tell me which device you use to play so I can send the correct troubleshooting steps?

Thanks in advance and have a great day!

Appointment

When I win a level, it takes me to the Episode Race screen, but you cannot close out of the screen??