Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Dear Support, my aunt just created a King account. She always played offline on her tablet, reaching level 19579 with 5920 gold bars (accumulated over the years).
She also has the game on an Android phone (barely used) at a low level with only 100 gold bars.
After creating the account on the tablet, the game kept level 19579 but the gold bars dropped to 100, erroneously syncing the phone's balance and overwriting the 5920 gold bars she had on her tablet.
How can she restore the 5920 gold bars that disappeared during the account link?
She already opened a ticket but received only an automated response with no solution.
As I mentioned in my message, I have already emailed support, but I haven't received any help because an AI replied without solving the problem. I replied to that email stating that I wanted to speak with a human, but I haven't received a response yet. What should I do?
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can take a look in your game.
You can also email them from here:
New here? Sign in or create an account to join the fun.
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
