Retrieve my account

tamroc53

I like to get back in my account

QueenB

Hi @tamroc53 welcome to the community 🙂

First, try logging in again using the same method you used before:

• Email and password (King account)
• Facebook
• Apple ID

Sometimes progress is linked to a specific login, so it’s important to use the same one.

If you’re not sure which one you used, or you can’t access it anymore, don’t worry, Player Support can help you recover your account.

You can contact them directly from the game:

• Open your game
• Tap the Settings (cogwheel)
• Go to Account & Help
• Tap Help Center
• Choose any topic
• Scroll down and tap Contact Us

They’ll ask for a few details and help you get your progress back 👍

If you remember anything about your account (like your level, username, or old email), feel free to share it here too, it might help point you in the right direction.

QueenB

Hi @tamroc53 welcome to the community 🙂

First, try logging in again using the same method you used before:

• Email and password (King account)
• Facebook
• Apple ID

Sometimes progress is linked to a specific login, so it’s important to use the same one.

If you’re not sure which one you used, or you can’t access it anymore, don’t worry, Player Support can help you recover your account.

You can contact them directly from the game:

• Open your game
• Tap the Settings (cogwheel)
• Go to Account & Help
• Tap Help Center
• Choose any topic
• Scroll down and tap Contact Us

They’ll ask for a few details and help you get your progress back 👍

If you remember anything about your account (like your level, username, or old email), feel free to share it here too, it might help point you in the right direction.