Issue in party booster

SakthiSasiPoo

Hi team,

I’m currently at level 8500+. I’d like to explain the issue below. After completing a level, I received 20 minutes of boosters (color bomb, party booster, and wrapped + striped candy). Additionally, for completing 6 stamps, I received a party booster for 5 minutes along with other rewards.

Overall, the party booster and color bomb should have been active for 25 minutes. However, after 5 minutes, only the color bomb remained active (showing around 19 minutes left), while the party booster was no longer active.

I was really happy to receive the party booster for 25 minutes, but unfortunately, it got deactivated early, which was disappointing.

MountainMom

Hello @SakthiSasiPoo. We’re really sorry to hear that some of the time on your party popper was lost. Unfortunately, we can’t restore items directly here in the Community but the Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. You might need to reply to the "bot's" response if you do not get a quick response with a ticket number.

Thanks for your patience. 🙏

MountainMom

Hello @SakthiSasiPoo. We’re really sorry to hear that some of the time on your party popper was lost. Unfortunately, we can’t restore items directly here in the Community but the Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. You might need to reply to the "bot's" response if you do not get a quick response with a ticket number.

Thanks for your patience. 🙏