AFTER 1 MONTH+, STILL CAN'T BUY ANYTHING

DMAN22

After 1+ mon t hs, four emails, and multiple responses ("We're working on it, please be patient), I still cannot buy anything, at any time, in Candy Crush Saga.

After a game, in game, or at the Candy store, when I try to buy/go to buy something/anything, the page just cycles.

As I'm sure everyone would think, this is beyond frustrating! I can't just reset myself/start over, because I'm over 8,650 Levels into the game. Unless you guys can reset my account and keep my progress, I'm stuck and REALLY irritated, almost ready to go to a different game to spend my money.

Thanks,

DMAN#22 👍✌🏻

QueenB

Hi @DMAN22 👋

I hear you… after that long, I completely get why this is frustrating.

Just to check one thing, have you already tried reinstalling the game app?

If not, it’s worth giving it a go:

• Your progress and Gold Bars are safe as long as your game is connected to your account (Facebook, King account, etc.)
• You might lose stored boosters and your current win streak

I know it’s not ideal, but in some cases this helps clear issues with the store or purchases not loading properly.

Since this is still being investigated, this could at least help in the meantime. Let me know if you’ve already tried it or if anything changes after 👍

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting, in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!