Videos y/o anuncios

Question

Para exponer la problemática que en muchas oportunidades voy a ver un vídeo como opción para obtener vidas adicionales, muchas veces queda la pantalla en negro y se pierde la racha que llevo, la pregunta es porque sucede eso??

MountainMom · Answer

Hello @Josedortega and Welcome to this King Community!

Thank you for joining us!  We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.  Could you please re-post your question in English?  That way, one of our friendly community members can jump in to assist you 😊

Tip: If you're looking for support, you can visit our Help Center which is available in your language!

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

In addition to reporting ads, you might find the following tips helpful:

* When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
* On some ads, there is a button in a bottom corner of the ad. After tapping on that button, you can select "Broken" from a set of options.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.

Thanks for understanding and hope to hear back from you soon!