Why i can't change my profile picture?

tireless

I had played candy crush saga in 2021, at that time i've been able to change my pfp, but recently I've logged on my account with my progress intact.. But i didn’t like my old pfp then i began to change it, but it show's error and saying saving it Again and again.. I tried so many times and tried differently but it didn’t work. Please someone help me, here is the error text in my screenshot.

This is the thing pop up every time when i trying to save the image

QueenB

Hi @tireless and welcome 😊

Thanks for sharing the screenshots, that really helps.

It looks like you're trying to change your profile picture through a web page, but this isn’t the correct way to update your avatar for Candy Crush Saga, which is why you're seeing that error.

To update your profile picture, please try one of the following:

• If your game is connected to Facebook, update your profile picture on Facebook and it will sync to the game
• If you're using a King account, open the game and go to your profile settings there

If it still doesn’t update after that, let me know and we’ll take a closer look together 👍

QueenB

Hi @tireless and welcome 😊

Thanks for sharing the screenshots, that really helps.

It looks like you're trying to change your profile picture through a web page, but this isn’t the correct way to update your avatar for Candy Crush Saga, which is why you're seeing that error.

To update your profile picture, please try one of the following:

• If your game is connected to Facebook, update your profile picture on Facebook and it will sync to the game
• If you're using a King account, open the game and go to your profile settings there

If it still doesn’t update after that, let me know and we’ll take a closer look together 👍