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It's as the title says. She has no memory of her player id, nor a screenshot, etc. I can't Seem to log in back to her Guest Account. She is sad over losing her gold bars, could anyone help out with this situation? Thank you.
Hello @Sümeyye12 🤗 A Warm Welcome to the King Community!
I am sorry to hear about your Mom’s game account!
Sometimes, players do lose their gold bars after creating an account! In this instance, King Player Support team is the only one that can assist with this issue as they have the resources.
Please open Mom’s game account - go to “Help Center” - find the suitable point/option and send your complaint. ** If you prefer step by step instructions, please reply back and let me know which device you are using!
Hope everything goes well and your Mom receives her goodies back🍫🍫
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
