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Why is my game crashing?
Hello Max @MaxDemont 🤗 A Warm Welcome to the King Community!
I am very sorry to hear that you are experiencing an issue in your game!
Thank you for providing your device details! Can you also please check which version do you have for the game App?
Also, King team would need your game ID number but not the user name! Can you provide that if they will have to look into your game?
Thank you🍫🍫
Hello, I have a problem in Candy Crush Saga. I can play level 9837 normally and finish it, but when I try to open the next level, 9838 (Legendary level), the game crashes immediately. The screen freezes or the game sends me back to my desk I’ve already tried:
Blocked Level: 9838 Device: [Samsung Galaxy S25 Android 16 version Username/Player ID: Max Demont Thank you. Max
Bonjour, J’ai un problème dans Candy Crush Saga. Je peux jouer normalement au niveau 9837 et le terminer, mais lorsque j’essaie d’ouvrir le niveau suivant, le 9838 (niveau légendaire), le jeu plante immédiatement. L'écran se fige ou le jeu me renvoie à mon bureau J’ai déjà essayé : - redémarrer le téléphone - vider le cache - vérifier les mises à jour - me reconnecter à mon compte Le problème continue. Pouvez-vous débloquer mon compte ou corriger ce bug ? Informations :
Merci. Max
Mine too is crashin
Hello @abubakerali🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game!
Can you please provide these details —> Are you playing Candy Crush Saga? Which device are you using? If using a mobile device, which version of the App do you have right now? Can you explain what you meant by "crashing"?
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
