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Episode race WON'T START - Edited by CM: Reported to the studio!

Jasam2025

Screenshot_2026-05-14-09-05-07-729_com.king.candycrushsaga.jpg

Screenshot_2026-05-14-08-44-49-786_com.king.candycrushsaga.jpg

Updated by CM May 15th:

Good news! We’ve had an update from the team about the Episode Race not starting correctly.

They’ve found the problem, and a fix is planned to go out on Monday!

This should help with the reports we’ve been seeing where:

The Episode Race does not start when expected

The start level keeps moving forward

The chequered flag disappears from the map

Hi,
My episode race won't start. My user id is 15599995556. I am currently playing new level just released and I noticed that after second level my episode race didn't started ( I completed level 22209). I check forum and last time when this happened it was in 2024.
When I saw that is something wrong, I restarted the game, logged out and back in, deleted the cache and restarted my android phone. Any of these actions didn't help.
First, game told me that episode race will start when I complete level 22208 then 22209 and now 22210.
I already passed 5 levels and episode race didn't start.
Please see attached screenshots and fix this issue or tell me work around.

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Accepted answers

QueenB

Hi everyone,

Good news! We’ve had an update from the team about the Episode Race not starting correctly.

They’ve found the problem, and a fix is planned to go out on Monday 🙏

This should help with the reports we’ve been seeing where:

The Episode Race does not start when expected
The start level keeps moving forward
The chequered flag disappears from the map

Thank you so much to everyone who shared screenshots, levels, device info, and examples. It really helped us show the team what was happening across different players and not just one single case.

I know this has been frustrating, especially for those of you who were already playing the newest levels and missed out on races because of it. I’ll keep this thread updated if I hear anything else, but for now, the fix is planned for Monday.

Thanks again for helping us track this. You’ve been brilliant at spotting the pattern here.

QueenB

Updated Message!

Hi everyone,

Thanks again for all the reports and screenshots you’ve shared about the Episode Race not starting correctly.

I want to update this post because we’re now seeing a few different things being reported, not just one single situation.

Some players are seeing:

The Episode Race not starting when expected
The race start level moving forward after each completed level
The Episode Race icon disappearing from the map
Issues on the newest levels, but also some reports from players who are not right at the end of the map

At first, this looked mostly connected to players playing the newest levels shortly after release. In some cases, the Episode Race may need enough player/competitor data before it can start properly, so players near the newest levels can sometimes see a delay.

However, based on the newer reports in this thread, that may not explain everything we’re seeing here.

So yes, something does look off, and the team is now investigating this further.

For players near the newest levels, waiting a little while before continuing may still help in some cases, especially shortly after new levels are released. But we don’t want to present that as a fix for everyone, because some of you are clearly seeing different behaviour, including the race icon disappearing completely.

I’ve flagged the Community reports from this thread so the team can look at the wider pattern players are seeing, and I’ll keep this thread updated when I know more.

Thanks again for helping us track this. I know it’s frustrating when the race does not start as expected, especially when you’re ready to continue playing.

All comments

RickiT

yes the first one worked. The 2nd one isn’t working.. said you have to pass 22281 well I am well past that and it isn’t working.

Jasam2025

Hi @RickiT ,

Did first episode race worked for you?

Jasam2025

Hi @Charleyfarley ,

Mine first episode race ( 22266-22280) worked. I am on android device version 1.328.0.1. and started race approximately 10 hours or more after the release. Also I logged out and logged back in before I started playing, sine I saw your post

RickiT

episode race once again isn’t working level 22281. Can you not fix it?

RickiT

episode race isn’t working level 22281 what is going on. Every week the new levels come out and the episode race doesn’t work.

Charleyfarley

I’ve just completed level 22266 (the first level in episode 1 in the latest release) and I’m not in the race.

Seems I have to complete level 22267 - this is not right Shirley ?

I don’t think the fix has worked ☹️

leeleel

I haven't fixed anything yet.

leeleel

в мене ще нічого не виправили

Gogriz08

Thanks for fixing the race glitch. How about refunding everyone affected at least 25 gold bars for one race, where the opportunity was lost.

RickiT

That is wonderful that they found the fix for Monday when we have all completed the levels and lost out on gold bars and Friendly Rivalries collection items. Would be a nice good will gesture if they sent us a gift of both. Just seems that every time they update lately something goes wrong. I would still like an answer on why in the weekly challenge I am put with beginners who have unlimited amount of games to play and I am at the top end with only 60 games. How is that fair? I can not compete .

Jasam2025

Hi @QueenB ,

It is good news that issue with Episode race will be fixed on Monday. However, for most of us game addicts at the end of the map, is little to late. I already completed all newly released levels which means that until next Wednesday I can't confirm if issue has been fixed or not.

It is a shame that we missed out on 4 times 41-46 gold bars( with adds) and 24 pins that we could collect in all 4 episodes.

As gesture of good will, for all your loyal players at the end of the map who were reported this bug and participated in this discussion, game should reward us with gold bars and pins for all finished Episode races before Monday fix. Player should attach screenshot with user id to prove that he/she really finished all the races. ( See attached).

My id is 15599995556 and since I played over weekend 3 races I think that only fare will be to reward me with 41+46+46+46=179 gold bars and 24 pins.

I am hoping that you will send me ( and all other players who competed Episode race without rewards) these rewards since I really invested my time in order to make Candy Crush better game.

Screenshot_2026-05-17-17-01-01-137_com.king.candycrushsaga-edit.jpg

saygrays

Exactly the same problem here. I've burned through gold bars as I chased the new episode race start level supposed start levels. It's one of multiple problems I've experienced regularly lately. I'm also constantly being bumped back to level one, today my Season Pass (paid to upgrade to gold) lost its last five stages of completion so I'm now left with either spending today trying to regain the boosters and rewards here (they disappear tomorrow) or starting the final new episode knowing there's no race and chance of earning bars. The fun is definitely going out of this game with the constant technical bugs

FSS

Será que vamos ter direito a uma recompensa?

Kaylee35

Ja balen kost mij goudstaven

Katiom

So because there are no levels to play till Monday, do we get any rewards for loss of winning levels???

AddyJ

Same here, on level 22227, no episode race for last 2, finished the race then nothing, onto level 22221, then passed that and no new episode starting. Very frustrating to say the least.

victrola9

Glad to see that it should be fixed on Monday but it really is not good for those of us that do not have many maps to play on map 3 since the new release of maps so will not have any left to play i.am glad that they got rid of the spinning wheel

Thanks for the updates they are appreciated

mikeh12988

Great, but in the meantime would have finished my 4 episodes by then and lost out on ~160 gold bars for finishing 1st in reach race. Can I get a credit ?

teenybee

I have experienced two of the problems @QueenB mentions in relation to the newly released levels.

Episode 1: I started 30 hours after they were released. Same issue as @Jasam2025 and @Charleyfarley - had the flag but the start level moved forward for the first 5 levels and then jumped to the first level of Episode 2.

Episode 2: Ever the optimist, I played the first level. Race didn’t start, flag disappeared.

I feel done out my usual 70 gold bars (I’m on a streak of about 300). Good to hear from @QueenB that a fix is scheduled for Monday, though that’s a long wait for an addict like me 😵‍💫. I can’t even play the gold choc box as I’m stuck on a pass 18 new levels at the first attempt task. The perfect storm.

Time to get a life I guess.

QueenB

Hi everyone,

Good news! We’ve had an update from the team about the Episode Race not starting correctly.

They’ve found the problem, and a fix is planned to go out on Monday 🙏

This should help with the reports we’ve been seeing where:

The Episode Race does not start when expected
The start level keeps moving forward
The chequered flag disappears from the map

Thank you so much to everyone who shared screenshots, levels, device info, and examples. It really helped us show the team what was happening across different players and not just one single case.

Thanks again for helping us track this. You’ve been brilliant at spotting the pattern here.