Account access

Mr_CK

Hi, my previous email which was linked to my candy crush account has been deactivated, and i am not able to change or reset my password.

I am changing my mobile phone to a new one and would like your assistance to change the email and password to a new one.

Thanks in advance.

PummyRaj

Hello @Mr_CK 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you do not have access to your account details to open the game on your new device!

For progress released issues, it is best to contact King Player Support team as only they have the resources to assist with the account issues! You can contact them directly from the game App on your old device.
** Open the Help Center — Game Progress — select the suitable option — send your complaint.

If you need further assistance with anything else, please let us know🍫🍫

P.S: This is a Public forum where everybody has access to the information we post here! Hence, I would like to request you to edit your comment and remove the email addresses!

Thank you for understanding!

PummyRaj

Hello @Mr_CK 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you do not have access to your account details to open the game on your new device!

For progress released issues, it is best to contact King Player Support team as only they have the resources to assist with the account issues! You can contact them directly from the game App on your old device.
** Open the Help Center — Game Progress — select the suitable option — send your complaint.

If you need further assistance with anything else, please let us know🍫🍫

P.S: This is a Public forum where everybody has access to the information we post here! Hence, I would like to request you to edit your comment and remove the email addresses!

Thank you for understanding!