Please fix this Community!

christinewupp

I was going to just give in to my addiction and post a new Discussion (despite my promise to no longer do any testing….) and as I was starting to type in the Discussion Title box to create a title but I was unable to do so: A search box showed up!

I think @Carol-38 and @PummyRaj this may have something to do with why we see so few new posts now and why people keep adding comments to out of date threads. So I am now posting this Discussion instead. I tried to recreate what happened to me just now to illustrate what I mean but now it won't do it now for some reason, which is annoying. It must have been a glitch.

This does seem to be a Vanilla issue @QueenB . Is this related to the new AI function to improve searches, even though I had disabled it in my profile? There is something not right in the community lately. Please could you explain what the AI profile function is all about because we have been speculating and would quite like an official explanation to this:

What does this actually mean and what does it do?

QueenB

Hi @christinewupp 👋

Thanks for raising this and for sharing the screenshot.

Just to clarify, the AI Settings in your profile are not connected to the issue you saw when trying to start a new discussion. They should not change how you create a new discussion, and they should not cause players to comment on older threads. Search should also continue to work as it normally does.

The AI Settings are part of Vanilla’s community platform settings. They give members control over whether their community content can be processed by AI-powered tools, for example features such as suggested answers, search summaries, content recommendations, or sentiment and keyword reporting.

At the moment, we are not using AI tools in the Candy Crush Saga Community in a way that affects posting or search. The only setting currently showing is related to sentiment and keyword tracking, which is intended for reporting purposes, not for changing what players see or how discussions work.

About the issue you saw when trying to create a discussion, that sounds more like a temporary glitch or something with the discussion title/search field behaviour. Since you said you could not recreate it again, it may have been a one-off, but I’ll keep an eye on it. If it happens again, please take a screenshot or screen recording if you can, especially showing what happens when you click into the title box. That would help us report it properly.

I know this kind of change can feel confusing when it appears without much context, so I hope this helps explain what the setting is for and what it does not affect.

QueenB

Hi @christinewupp 👋

Thanks for raising this and for sharing the screenshot.

Just to clarify, the AI Settings in your profile are not connected to the issue you saw when trying to start a new discussion. They should not change how you create a new discussion, and they should not cause players to comment on older threads. Search should also continue to work as it normally does.

The AI Settings are part of Vanilla’s community platform settings. They give members control over whether their community content can be processed by AI-powered tools, for example features such as suggested answers, search summaries, content recommendations, or sentiment and keyword reporting.

At the moment, we are not using AI tools in the Candy Crush Saga Community in a way that affects posting or search. The only setting currently showing is related to sentiment and keyword tracking, which is intended for reporting purposes, not for changing what players see or how discussions work.

About the issue you saw when trying to create a discussion, that sounds more like a temporary glitch or something with the discussion title/search field behaviour. Since you said you could not recreate it again, it may have been a one-off, but I’ll keep an eye on it. If it happens again, please take a screenshot or screen recording if you can, especially showing what happens when you click into the title box. That would help us report it properly.

I know this kind of change can feel confusing when it appears without much context, so I hope this helps explain what the setting is for and what it does not affect.