I didn’t receive my winnings

Question

I won the game last night before bed but didn’t get a chance to claim it for a few hours and now it’s gone. Please help

omgwhy · Answer

I also have not gotten rewards when I watch ads in sweet cinema.  Why?

christybpsu · Answer

thanks! It was the one where you collect fish and there were three different tears

QueenB · Answer

Hi @christybpsu 👋

Sorry to hear this happened. Some event rewards do expire if they are not claimed within the event timeframe.

Can you share which event the winnings came from? That will help us check whether this was expected or not.

Thanks 🙂