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Candy Crush Saga

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25 May - Missing Rewards from Team Clash

FluffyDinosaur

Hi dear players,

We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon!

We will keep you up to date in this thread, and if you have any questions feel free to ask them here.

To ask your Question:

Accepted answers

All comments

lizth

Yo también tengo el mismo problema 🥺, no conseguí mis lingotes de oro en el Team Clash.

lizth

Yo también tengo el mismo problema 🥺, no conseguí mis lingotes de oro en el Team Clash.

BeBespk99

Same issue. I do not receive the promised reward at all.

I_Almazan

No es el único evento donde no recibí mi recompensa, ya van 2 eventos seguidos y no recibo los lingotes de oro qué se ganan en los eventos.

1620968104

我也並沒有收到獎勵、但不知要如何申訴

AnaCB74

No conseguí mis barras de oro del choque de equipo de esta semana y tampoco he recibido las de las semanas anteriores😔😔😔...

Arno1975

I didn't get my 50 gold bars from the team clash......

saanchee

i have the same issue

PummyRaj

Hello @evan51🤗 A Warm Welcome to the King Community!

I too noticed the same thing in my game too🤔 Let me check if there are other complaints in the Community and report the issue!

evan51

where is the weekly contest prise to collect? it not appears. is there a bug?

Accepted answers

All comments

evan51

where is the weekly contest prise to collect? it not appears. is there a bug?

PummyRaj

Hello @evan51🤗 A Warm Welcome to the King Community!

I too noticed the same thing in my game too🤔 Let me check if there are other complaints in the Community and report the issue!

saanchee

i have the same issue

Arno1975

I didn't get my 50 gold bars from the team clash......

AnaCB74

No conseguí mis barras de oro del choque de equipo de esta semana y tampoco he recibido las de las semanas anteriores😔😔😔...

1620968104

我也並沒有收到獎勵、但不知要如何申訴

I_Almazan

No es el único evento donde no recibí mi recompensa, ya van 2 eventos seguidos y no recibo los lingotes de oro qué se ganan en los eventos.

BeBespk99

Same issue. I do not receive the promised reward at all.

lizth

Yo también tengo el mismo problema 🥺, no conseguí mis lingotes de oro en el Team Clash.

lizth

Yo también tengo el mismo problema 🥺, no conseguí mis lingotes de oro en el Team Clash.

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Recent Announcements

⚙️(Under Investigation) Can't claim reward for Weekly Contest due to error "Already claimed"
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
25 May - Missing Rewards from Team Clash
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…