Amazon Mystery Box

Question

Good morning,

for the past few days, I keep getting "mystery box" ads; whenever the ad finishes, the game restarts. This happens 8 out of 10 times.My progress is getting lost as well.

The same thing happens with diet commercials.

I have already cleared my cache.

I've completely lost the desire to play.

QueenB · Answer

Thank you very much @Torvan for the details! It has been flagged to the Ads team so they will be looking into it!

We'll update you here once we know more and in the meantime, can you just try restarting the device (do not reinstall the game), just restart the device and see if helps 🤔

Torvan · Answer

Thanks for the quick reply.

All from today, May 28, 2026

08:38 a.m.

Video

08:40 a.m.

Video

08:50 a.m.

Video

08:56 a.m.

Video

09:12 a.m.

Video

Location: Germany

Player-ID: 16274731956

However, I've had this problem since last week.

Thanks

CurtisyM · Answer

Hey there @Torvan. I hope you’re doing well.

I’m sorry to hear you’re having tech issues with this specific ad.

Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us:

* The day and time you saw the ad 
* The country you’re playing from 
* The type of ad (video or static image) 
* Your Player ID or Facebook ID

Thanks in advance and have a great day. 🍭