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Hi
No wonder I am facing below error Can someone suggest, it’s on Apple IPad and on IPhone too have account link with my facebook
Hi @imranash, thanks for sharing the extra details. I’ve passed this on so the team can take another look at your case, as it sounds like your account details may need to be reviewed.
I’ll update you here if I receive more information, but please also keep an eye on your email in case Player Support contacts you directly ☺️
thanks for your prompt response
Contact us taking me to the email respond and ask to search through the forum here for any help other then that they saying age restrictions which I don’t know where it picks up from.
it’s chart 28 and latest one from Apple Store
Thank you for replying back @imranash and confirming that you are in UK 🙏🏼 Unfortunately, restarting the device will not work as the glitch is not in your side, and not your device either! (Players experienced this on Android too)!
Did you try to click on that “Contact Us” button? If so, what happened? Also, can you check and let me know the game App version you have right now?
I am in UK, did check my age which is set to Facebook too couple restart the device but nothing has made this work
Hello @imranash 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game!
From what I have seen before, this looks like the glitch related with “age limit”, but I could be wrong🤔
Few clarifications please…. (1) In which country do you live? (2) Did you try to click on that “Contact Us” button and talk to the King Player Support team? (3) If so, what did they say?
Can you please let me know? Thank you🍫🍫
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
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