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+2-Oack: Frozen Screen after every cleared level - (Edited by CM: Reported to the Studio!)

2Bornot2B

Everytime I clear a level and want to continue with the next one, the starting screen of that next level freezes, when the +2-Pack shoes and I can not continue without closing the game and starting it again. That means: loss if life and of support like the super colour bomb.

The problem does not show, wenn I fail a level and try it again.

Is this only my problem or is it common? How can I solve it? Or can the support fix this?

To ask your Question:

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3543970#Comment_3543970

https://community.king.com/en/candy-crush-saga/discussion/comment/3543276#Comment_3543276

https://community.king.com/en/candy-crush-saga/discussion/comment/3542505#Comment_3542505

https://community.king.com/en/candy-crush-saga/discussion/comment/3542389#Comment_3542389

Hi everyone,

Just wanted to let you all know that this is still being investigated and unfortunately we don't have news on a fix yet but please keep an eye on the game, keep checking for updates from the App Store and do not re install the game app but wait for us to send out a fix!

Thank you all for your patince while we keep working on this 🙏

QueenB

Apologies for the delay on getting back to you @stephanie2024 I have passed on your ID and the team is still investigation and working on a fix but we don't have a date for the fix yet.

Just keep an eye on the game, check for updates often and do not delete the game app.

We appreciate your patince 🙏

bebalbe1267

quite a level to have problems with

grissy18

I have spent a lot of money and this happens constantly

huynhvan1997

LEVEL 1

2Bornot2B

My User-ID is 16246005498.

I use the newest version of the game and a new Samsung Galaxy S25 ultra.

It happens every time (!) I clear a level, when starting the next level. I have to restart the frozen game - and from then on the problem does not occur until I clear the next level. Then the problem comes back.

I tried, if closing the game befor trying the new level would help, but it doesn't.

I lost many boosters like the super colour bomb befor I was able to use them even once and lost a lot of challenges / races too.

shobarjonno1ta

Same here, can't advance with the boost pack, it has become unplayable. Need a fix real quick.

Pls solve this issue…

Sh3gone

I just had this same issue on my last life and had just earned the color bomb

Amanbest

It keeps me freeze every new level

Amanbest

Everytime I pass level it's freezing on the new level when it's began and I can't get my new level pack

stephanie2024

Same with me. It seems like it's worse tonight, and King doesn't look like they're trying to fix the problem. I have loss the chance of getting hold bars, because every time I get through a level and have the chance of trying to collect a certain amount of gold bars, I get the block like you're getting. It's very frustrating, and we can only hope they fix the problem very soon!

sanjugurung921423

Same here...m really tired of closing and reopening the game…when i close and reopen the game my one live and colour bomb is gone

sanjugurung921423

The problem does not show, wenn I fail a level and try it again.

Is this only my problem or is it common? How can I solve it? Or can the support fix this?

stephanie2024

Any idea of when this problem will be fixed? I'm losing a turn every time this pop up blocks my screen. Also, if I'm lucky enough to be in the race for gold bars, once I have to go out of the game because of this glitch, then I get knocked out of the chace to win gold bars. Please, fix this ASAP!!!!

stephanie2024

My ID- 15350252605. I have a Samsung android phone. Not sure of the Model. Hopefully, this helps you. Thank you!

QueenB

I’m sorry to hear this is still happening @geebee78

Just to confirm, this issue is still under investigation, so it has not been fixed yet. I know that’s frustrating, especially when it causes you to lose lives or boosters after clearing a level.

To help the team look into this further, could you please share your Game ID? This is really helpful for the investigation, as it allows the team to check affected accounts and compare what might be happening.

If you’re also able to share your device model, operating system, and game app version, that would be helpful too.

Thanks again for reporting this. We’ll keep this thread updated when we have more information.

QueenB

No worries about the screenshot @stephanie2024, your Game User ID would already be very helpful for the team to investigate.

Here’s how to find it:👉 How to find your Game ID

stephanie2024

Can you fix this problem SOON!! I'm tired of having to go out of the game every time the pop up blocker happens, and lose a turn. My problem is the exact same as everyone else on this thread! I already posted that I don't know how to do a screen shot(sorry, but not tech savvy), so I hope you can fix the problem without me having to share a screenshot.

stephanie2024

I'm still having problems with this. I don't know how to do the screen shot, so I can't post mine, but it continues to happen every time I play. I have to go out of the game, sometimes lose a life, and then I have to start over. Also, I have 8 or more very hard levels to get through, and it's taking me forever to get through one level because of this annoying problem. Please, fix it soon, or give us a time frame of when this might be fixed!

geebee78

It happened again!! This is literally only happening when I gain power-ups and the screen freezes right before it's going to start, making me restart the app and lose the items. I've lost a few bucks worth of these items.

geebee78

It's pretty fishy, I don't want to lie. It happened yet again when I was supposed to use all my boosts/items for this level and now it froze and I have to restart the level without the items. My app literally freezes ONLY when I'm in a hard level and am about to use the boosts.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/587525/2-oack-frozen-screen-after-every-cleared-level

https://community.king.com/en/candy-crush-saga/discussion/comment/3541662#Comment_3541662

https://community.king.com/en/candy-crush-saga/discussion/comment/3541640#Comment_3541640

https://community.king.com/en/candy-crush-saga/discussion/comment/3541363#Comment_3541363

Hi everyone,

Thanks for reporting this and for sharing the screenshot.

This has now been reported to the studio team, and they’re currently looking into it. We don’t have a confirmed fix or timeline to share just yet, but we’ll keep an eye on it and update you here when we know more.

To help the team investigate, could you please share:

Your Game User ID - How to find it HERE
Your device model
Your game app version
When this started happening
Whether it happens every time you clear a level, or only sometimes

If you lost boosters or rewards because of the freeze, please also contact Player Support directly from the game so they can review your account:

Settings cogwheel → Account & Help → Help Center → select a topic → scroll down → Contact Us

Thanks again for flagging this. I know having to restart the game and losing your streak boosters is frustrating, so we’ll keep this thread updated as soon as we hear more.

sugarfan2_

Hi, Same for me Many times since may 31!

geebee78

Yup, this happened to me twice already and both with hard levels that are impossible to beat with these items. I had 3 colorbombs and I had to restart the dang game and I lost it.

2Bornot2B

Screenshot_20260601_092031_Candy Crush Saga.jpg

That's a screenshot if the freeze screen

Accepted answers

All comments

2Bornot2B

Screenshot_20260601_092031_Candy Crush Saga.jpg

That's a screenshot if the freeze screen

geebee78

Yup, this happened to me twice already and both with hard levels that are impossible to beat with these items. I had 3 colorbombs and I had to restart the dang game and I lost it.

sugarfan2_

Hi, Same for me Many times since may 31!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/587525/2-oack-frozen-screen-after-every-cleared-level

https://community.king.com/en/candy-crush-saga/discussion/comment/3541662#Comment_3541662

https://community.king.com/en/candy-crush-saga/discussion/comment/3541640#Comment_3541640

https://community.king.com/en/candy-crush-saga/discussion/comment/3541363#Comment_3541363

Hi everyone,

Thanks for reporting this and for sharing the screenshot.

To help the team investigate, could you please share:

Your Game User ID - How to find it HERE
Your device model
Your game app version
When this started happening
Whether it happens every time you clear a level, or only sometimes

If you lost boosters or rewards because of the freeze, please also contact Player Support directly from the game so they can review your account:

Settings cogwheel → Account & Help → Help Center → select a topic → scroll down → Contact Us

Thanks again for flagging this. I know having to restart the game and losing your streak boosters is frustrating, so we’ll keep this thread updated as soon as we hear more.

geebee78

stephanie2024

QueenB

No worries about the screenshot @stephanie2024, your Game User ID would already be very helpful for the team to investigate.

Here’s how to find it:👉 How to find your Game ID

QueenB

I’m sorry to hear this is still happening @geebee78

Just to confirm, this issue is still under investigation, so it has not been fixed yet. I know that’s frustrating, especially when it causes you to lose lives or boosters after clearing a level.

If you’re also able to share your device model, operating system, and game app version, that would be helpful too.

Thanks again for reporting this. We’ll keep this thread updated when we have more information.

stephanie2024

My ID- 15350252605. I have a Samsung android phone. Not sure of the Model. Hopefully, this helps you. Thank you!

stephanie2024

sanjugurung921423

The problem does not show, wenn I fail a level and try it again.

Is this only my problem or is it common? How can I solve it? Or can the support fix this?

sanjugurung921423

Same here...m really tired of closing and reopening the game…when i close and reopen the game my one live and colour bomb is gone

stephanie2024

Amanbest

Everytime I pass level it's freezing on the new level when it's began and I can't get my new level pack

Amanbest

It keeps me freeze every new level

Sh3gone

I just had this same issue on my last life and had just earned the color bomb

shobarjonno1ta

Same here, can't advance with the boost pack, it has become unplayable. Need a fix real quick.

Pls solve this issue…

2Bornot2B

My User-ID is 16246005498.

I use the newest version of the game and a new Samsung Galaxy S25 ultra.

I tried, if closing the game befor trying the new level would help, but it doesn't.

I lost many boosters like the super colour bomb befor I was able to use them even once and lost a lot of challenges / races too.

huynhvan1997

LEVEL 1

grissy18

I have spent a lot of money and this happens constantly

bebalbe1267

quite a level to have problems with

QueenB

Apologies for the delay on getting back to you @stephanie2024 I have passed on your ID and the team is still investigation and working on a fix but we don't have a date for the fix yet.

Just keep an eye on the game, check for updates often and do not delete the game app.

We appreciate your patince 🙏

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3543970#Comment_3543970

https://community.king.com/en/candy-crush-saga/discussion/comment/3543276#Comment_3543276

https://community.king.com/en/candy-crush-saga/discussion/comment/3542505#Comment_3542505

https://community.king.com/en/candy-crush-saga/discussion/comment/3542389#Comment_3542389

Hi everyone,

Thank you all for your patince while we keep working on this 🙏

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