Game freezes after I win a level

Question

I am at level 11864 and when I win a level the game freezes and will not let me play. This has happened numerous times. I have to completely log off and then log back in for it to go forward. This is maddening. I have lost over 10 lives and awards. Is this a candy crush problem, or do I need to do something to have it go to the next level without freezing.

Johan_DelaCena · Answer

GJust clear cache in a level btw

MountainMom · Answer

Hello @HoneyBeeSuzie and Welcome to this King Community!

Sometimes an issue that a player experiences is related to their device rather than the game.  So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

* Internet: Ensure you have a strong and stable Internet connection.
* Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
* Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
* Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
* Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

If these steps do not solve your problem, let us know.  It will also be helpful if you provide information about your device and the platform on which you play.

You might also find more ideas in our Help Center where there are Technical Help articles focused on crashing or freezing.  Tap HERE for one focused on Android devices.

shall154 · Answer

Mine Is the same. They need to fix this.