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Candy Crush Saga

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Candy Crush Saga Keeps Crashing

SativaGummi

I have done "repair" in Settings>Apps, but it still crashes. Are there any other reports of this, and what should I do?

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SativaGummi

The update from the Microsoft Store seems to have fixed the problem. No crashes, today, and they were happening frequently. Thanks, again, for your help!

SativaGummi

There did seem to be an update at the Microsoft Store. I installed it, and I'll let you know how things go. Thank you, very much, for your help!

Colorbomb_Collector

Thank you for your message.

I understand you're using a laptop to play the game.

While technical issues are very frustrating, the great news is that they can also generally be fixed.

Please try to follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue:

Sign in to your Microsoft account.
Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
Update the game:
- Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
- Click Update on the game only, from the games list.
To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

I hope these help you.

SativaGummi

It won't upload the .txt file.

Alienscar

Hello @SativaGummi have you tried using the paperclip icon that you can see at the bottom of a comment box? The paperclip allows you to upload a file that you have saved on your computer.

SativaGummi

I'm playing on an Acer Predator Helios PH-72 laptop. I ran WinDBG and have an analysis from Copilot, but your system does not seem to allow me to upload a text document.

Colorbomb_Collector

Greetings and welcome to our Community @SativaGummi

I'm sorry to hear that your CCS is crashing. I know how important smooth gameplay is.

Can you please tell me on which device are you playing the game? What is the make and model of your device?

I'm looking forward to your message.

Accepted answers

All comments

Colorbomb_Collector

Greetings and welcome to our Community @SativaGummi

I'm sorry to hear that your CCS is crashing. I know how important smooth gameplay is.

Can you please tell me on which device are you playing the game? What is the make and model of your device?

I'm looking forward to your message.

SativaGummi

I'm playing on an Acer Predator Helios PH-72 laptop. I ran WinDBG and have an analysis from Copilot, but your system does not seem to allow me to upload a text document.

Alienscar

Hello @SativaGummi have you tried using the paperclip icon that you can see at the bottom of a comment box? The paperclip allows you to upload a file that you have saved on your computer.

SativaGummi

It won't upload the .txt file.

Colorbomb_Collector

Thank you for your message.

I understand you're using a laptop to play the game.

While technical issues are very frustrating, the great news is that they can also generally be fixed.

Please try to follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue:

Sign in to your Microsoft account.
Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
Update the game:
- Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
- Click Update on the game only, from the games list.
To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

I hope these help you.

SativaGummi

There did seem to be an update at the Microsoft Store. I installed it, and I'll let you know how things go. Thank you, very much, for your help!

SativaGummi

The update from the Microsoft Store seems to have fixed the problem. No crashes, today, and they were happening frequently. Thanks, again, for your help!

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