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this week for the second week in a row I finished first in the Gelatine race. But when the contest ends I don't get my boosters as a prize.
My girlfriend also plays the game and she doesn't have this problem
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No thank you! After 3 emails they did understand what event it was
Hello again @16014157424🙋♀️
I am so sorry for the delayed reply! I had to go out for a doctor's appointment!
Do you still need a screenshot of the Jelly Streak event?
And, about your previous comment regarding the "chat" — you are absolutely right! I have experienced few times that the Chatbot is more confusing & glitchy….
Does someone here have a screenshot of the jelly streak event? Customer service doesnt understand what event I'm implying
The chat keeps saying something is wrong
No worries at all🤗
We really appreciate you posting your question in English—Thank you!💜
Yes I meant the jelly thing. Sorry trying to translate from Dutch myself.
Hello @16014157424🤗 Hearty Welcome to the King Community!
I am sorry to hear that you have been experiencing an issue your game!
When you said "Gelatine race" - did you meant "Jelly Streak" event? If so, I have noticed a glitch in my game as well!
"The leaderboard" pop-up was weird; points count was not normal and the night before the race ended, another player with points in 5 digits occupied 1st position!! I haven't seen any other complaints in the Community, so I thought it was only me that experienced glitch in the game!
For missing rewards, you will have to contact King Player Support team. If you are playing the App version of the game, you can send your complaint directly from your game!
If you need further assistance to send your complaint, please let me know🍫🍫
