Why do I lose the level when my phone shut down?

John1412

I was in the middle of a level when my phone crashed. Why did I lose the level and my boosters connected to that level? It was the last level to win in order to win a specific amount of levels in a row in order to win gold bars. Now I got bounced out the level. Why isn’t there a way to retrieve my level and status?

kiara_wael

Hi and Welcome to the Community

Thank you for the feedback and sorry to hear that. Always wait for the level completion message to pop up. This confirms that your progress has been saved to our server, so you can continue playing on any device without losing a step.

 I recommend reaching out to Player Support so they can look directly at your account and history.

kiara_wael

Hi and Welcome to the Community

Thank you for the feedback and sorry to hear that. Always wait for the level completion message to pop up. This confirms that your progress has been saved to our server, so you can continue playing on any device without losing a step.

 I recommend reaching out to Player Support so they can look directly at your account and history.