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Hola, necesito recuperar mi progreso ya que no puedo acceder a mi cuenta de facebook. Mi cuenta estaba en el nivel 10173. Adjunto imagen.
Muchas gracias!
Hi @Ana260753 and welcome to the Community 😊
Sorry to hear you’ve lost access to your Facebook account and need help restoring your progress.
The best thing to do is to first create a King account in the game… Check HERE how to do it. Once that is done, please contact Player Support directly from the game and ask them to help restore your progress to around level 10173.
You can contact them here:
Settings cogwheel → Account & Help → Help Center → select a topic → scroll down → Contact Us
Please include the screenshot you shared here, as it can help Player Support check your previous progress.
Okay @Ana260753
Lets try something else…when you open the Help Center, please search for this article in Spanish:
No encuentro mi progreso en el juego: cómo recuperar mis niveles
Once you open the article, scroll all the way down to the bottom. You should see a “Chat with us” button there.
Hope this helps!
Muchas gracias por la respuesta.
El problema que tengo es que no me sale la opción de "Contact Us" cuando ingreso directamente desde el juego. Sigo estos pasos "Settings cogwheel → Account & Help → Help Center → select a topic → scroll down → Contact Us." pero no me aparece la opción de contacto. Después de Help Center no me da esas opciones.
Cómo puedo hacerlo?
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