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Game constantly resets to Level 1

Sue_RB

Hi everyone,

I'm running into a really frustrating progression bug and wanted to see if anyone else has dealt with this or knows a permanent fix.

I am currently on Level 10,009, but every single time I close the app and reopen it, the game resets me completely back to Level 1.

The only workaround, I have to completely uninstall the game, reinstall it, and log back into my account. This restores my progress, but only for that single session.

The exact minute I exit the app and come back in, I'm right back at Level 1 and have to repeat the whole reinstall process.

Any advice or help would be greatly appreciated!

Want to reply?

Accepted answers

PummyRaj

Hello @Sue_RB 🤗 Hearty Welcome to the King Community!

i am very sorry to hear about the issue you are experiencing in your game!

I don’t remember seeing this complaint by other players! Let me check🤔

In the meantime, can you please provide below details for me?

Which device are you using?
Since you mentioned “reinstall”, which App version do you have right now?
Which software version is running on your device?
Are you logged into the game either through Facebook or King account?
Can you please provide couple of screenshots for me to enquire this issue with our Game Experts' team 👉 (1) A screenshot when you are at your current level & before closing the game; (2) Another screenshot after you close the App and come back to it;
How are the other features working in your game? Everything working properly?

Please give these details and we will go from there!

Thank you & looking forward to discuss further!🍫🍫

Lindark

It sounds like your app is not remembering to keep you signed into your account once you close the app. I would double check your apps settings!

All comments

PummyRaj

Hello @Sue_RB 🤗 Welcome back!

Thank you very much for providing all the details I have asked for!

I will report the issue to our Game experts and get back to you with any information I receive!

I need one more information please! Did you try to report this issue to the King Player Support team? If so, what did they say?

Sue_RB

Hey thanks, I haven't checked any settings but I will check

Sue_RB

Hello @PummyRaj, Thank you for the warm welcome.

Here are the details:

Device: Samsung Galaxy A71

Game Version: 1.330.0.1

Android Version: Android 13

Account Type: Logged in through my King account (via email)

Other Features: The levels are playing but no features are available (see screenshot).

When I open the game it is automatically opening the level one, without showing the home page.

PummyRaj

That's interesting @Lindark!

Would you know the steps on how to check those settings? If so, will you be able to help out with providing the steps here?

PummyRaj

Hello @Sue_RB 🤗 Hearty Welcome to the King Community!

i am very sorry to hear about the issue you are experiencing in your game!

I don’t remember seeing this complaint by other players! Let me check🤔

In the meantime, can you please provide below details for me?

Which device are you using?
Since you mentioned “reinstall”, which App version do you have right now?
Which software version is running on your device?
Are you logged into the game either through Facebook or King account?
Can you please provide couple of screenshots for me to enquire this issue with our Game Experts' team 👉 (1) A screenshot when you are at your current level & before closing the game; (2) Another screenshot after you close the App and come back to it;
How are the other features working in your game? Everything working properly?

Please give these details and we will go from there!

Thank you & looking forward to discuss further!🍫🍫

Lindark

It sounds like your app is not remembering to keep you signed into your account once you close the app. I would double check your apps settings!