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Candies and other tasks not being counted in the choc box

HazelAskey52

I have just played level 11000 7 times, collecting purple candies in levels

purple candies not being counted levl 11000.png

that I win (new levels not required) and they are not being counted. I have finished the level each time with blue sugar stars. Is this another glitch? Another member of my group is having the same problem collecting red candies.

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Comments

PummyRaj

Hello @HazelAskey52🤗 Hearty Welcome back to the King Community!

I am sorry to hear that you are experiencing a glitch in the game with Chocolate Box candy collection!

To answer simply, yes! There is a glitch! But, it is a temporary one and not many players reported about it! I have experienced this glitch few times with Color Bomb collection!

Unless we have a screen recordings or back to back screenshots to show as a proof that the candies are not being collected, we can report the issue to the Candy Crush Studio team! Because, they are not able to reproduce this issue when they tried on their side!🙃

For now, please follow this trick - whenever you notice that your candy count is not increasing, please close the game (no need to log out) - and wait for a bit and try it again! It usually works with first break. If it doesn't, please give another pause and go back!

This is just my experience! I have noticed that, just like event differences, bugs also vary from player to player!😅🤷‍♀️ Please do try my tip and if it doesn't work, please bring in back to back screenshots or a screen recording to send to the Candy game team!

Sorry for the long response! Hope my trick works for you and you will be able to finish the task(s) and collect the Gold bars!

Thank you for coming back to the Community & have a great rest of the day!🍫🍫