Game freezes all the time

tante_pollewop276

Every other game freezes and its impossible to continue. This way I lose lives and several rewards by now. Please help!

PummyRaj

Hello @tante_pollewop276🤗 Hearty Welcome to the King Community!

I am very sorry to hear that you are experiencing freezing issue in your game!

Can you please provide more details about the issue?

• Are you playing Candy Crush Saga?
• Which device are you using? If using a mobile device - which software version do you have?
• Which version of the game App do you have right now?
• Candy game team is looking into some freezing issues! Can you explain in what instances your game has been freezing?
• Is it when you watch Ads OR when the Super Color bomb appears OR with the Win-streak? The more details you provide, the better we can assist you!

Please provide these details and we will go from there!

Thank you & hope to talk to you soon!🍫🍫