Ads that have no X no matter how long you wait. So frustrating!

Question

I was so close to winning a good amount of gold bars after passing several games, but an ad came up that had no way to close it when it was done, there was no X that came up, and I waited and waited.  Because of this, all I can do is close the game and reopen it, which caused me to lose the chance at the gold bars. These ads come up a lot which is so frustrating. Can’t it be fixed??!!

karenmerida123 · Answer

To answer your question, I play Candy Crush on my iPhone. I’ve restarted my phone and it didn’t fix the problem. So I had to close the game and lose what I was trying to win. And I realized after sending my message that the problem is with these particular ads because it happened on another game I was playing too. I live in Indianapolis and these ads have to do with attractions in Indy. So it’s not just a Candy Crush issue. But closing the other game and coming back in didn’t cause me to lose anything, like it did on Candy Crush, which is why I was hoping somebody would address it.

kiara_wael · Answer

Hi and Welcome to the Community

Thank you for reporting , Which device are you play, In the meantime

* Force quit the game: If the ad completely freezes your screen, force close the Candy Crush app and reopen it.
* Restart your device:  by restarting your phone or tablet can help fix repetitive ad glitches.

If this happens again, please contact Player Support directly from the game as soon as possible, so they can check your account and game details:

Settings cogwheel → Account & Help → Help Center → choose a topic → scroll down → Contact Us