Need Player Care assistance: Completely lost progress and cannot recover via FB/King Link

Question

Hello, I am completely locked out of my original Candy Crush Saga account and have tried every standard recovery step (Facebook, email, and Google Play), but everything has failed. I am starting a thread here hoping a community manager or moderator can escalate this to Player Care to manually restore my progress.

​My approximate level was: 7000 and above

​My old account username was:Buttercup

​Device I used to play on:Samsung Galaxy A16

​Purchase History:No, I am a free player.

Please help me connect with support to push my progress back to my new device/community ID. Thank you!

Butter_cup27 · Answer

I did as you told me but I don't remember the email I used I only remembered my username only. That's all I remember

auduali · Answer

You can recover your old account by following simple steps just go in your old account and tap on help and summit your issues within a possible period of time your case will be resolved.