Game says I'm Not Connected to Wi-Fi

jlcc

The game keeps disconnecting from Wi-Fi even though my phone is connected. I have tried restarting the game, forcing stop and then restarting, I've checked for updates, I have even restarted my phone, and the last resort that was suggested was to reinstall the game and of course I lost all of my boosters. What's even more frustrating is I lost my boosters for nothing because it didn't fix the problem. Is this a bug that is getting fixed?

kiara_wael

Hi and Welcome to the Community

Sorry to hear your game isn’t connecting… A quick check can usually fix it:
1️⃣ Make sure you’re connected to a stable Wi-Fi or mobile network.
2️⃣ Close the game completely and reopen it.
3️⃣ If it still doesn’t connect, try restarting your device.

If none of that helps, please reach out to Player Support through your game:

• Tap the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will assist