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Why is my account getting disconnected from server every few days? And then there is an issue reconnecting? I have service and wifi.
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Thanks for the User ID!
I now recommend completing the following steps.
I've also added 10 gold bars and 2 hours of Unlimited Lives to your account to help you along. The next time you open the game they'll be ready and waiting for you to enjoy. If you don't see them, please force close the game, wait a few seconds and then reopen it.
If you still have issues, please reach out to our support team by opening a ticket and we'll be able to take a closer look:
https://soporto.king.com/contact
Have a sweet day!
i use android
Hi again, @Dalton06
I see you're having issues finding your User ID. Please return to where you took the screenshot of our profile and tap the King Logo at the top-center of the screen three times to reveal your User ID.
You can also share with me what platform you're playing from, @Elvirah2021, whether android, iOS or otherwise.
this shows where it says server issue
I think this is what you were asking for
Trying to click on profile but it wont upload.
same thing has happened to me on my tablet and phone. How does this get fixed
Hi there, @Dalton06
Since you're having connection issues, please send me your User ID:
DO NOT TAP ON PLAY.
Tap on "My Profile"/ "Account".
In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it, please?
Copy that number and send it to me, please.
Awaiting your reply!
