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Hi @jaykay1966 , sorry to hear you are having trouble with a purchase.
Could you please let us know a bit more about what happened? Did you make a real-money purchase and not receive it, or did you use Gold Bars in the game and not get the item, boosters, or extra moves you were expecting?
If it was a real-money purchase, it is also worth checking the receipt and the payment provider you used, like Apple or Google.
Once we know a little more, we can guide you to the right next step.
