Ad doesn’t give option to close

Question

lifeinIndy.com ad never gives option to close after watching.  There is no ‘x’ in the corner.  Not even a faint colored ‘x’. It doesn’t even appear.  Every time I get the ad I have to force my app to close and restart and I lose any bonus moves awarded with the other ads.

QueenB · Answer

Hi @candycrusher1125

Sorry to hear this is happening. Please reach out to our Player Support and report this Ad and make sure you also grab a screenshot of the Ad so they can see who they need to reach out to.

You can find the steps HERE on how to report the ad.

kiara_wael · Answer

Hi and Welcome to the Community

Thank you for reporting, While our team continues to investigate the ad issues  here are a few things you can try that may help resolve the problem temporarily:

* Restart your device
* Clear your app cache (if your device allows it)
* Make sure your game app is updated to the latest version
* Try logging out of your King or Facebook account in the game, then log back in again (no need to reinstall the app)