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Level 900 to 5,000 without playing... 😔

tapastek

I've been playing CC for a very long time on my main account, "Tapastek", and I'm at level 21,441."

Screenshot_2026-07-17-13-02-02-504_com.king.candycrushsaga.jpg

A few weeks ago, I decided to start a new session for fun by creating a second account, 'Kapsule'

My last screenshot, dated July 11, 2026, shows that I was at level 921

Screenshot_2026-07-11-17-29-28-704_com.king.candycrushsaga.jpg

I play on the same phone, so every time I have to log out and restart the phone to switch accounts

Here's my problem: two days ago, when I logged into my second account, 'Kapsule,' I found myself at level 5,000 instead of 900-something

Screenshot_2026-07-16-17-16-53-085_com.king.candycrushsaga.jpg

Here is my two ID account :

Tapastek :

Screenshot_2026-06-09-19-59-01-754_com.king.candycrushsaga.jpg

Kapsule :

Screenshot_2026-06-25-13-32-13-115_com.king.candycrushsaga.jpg

This doesn't interest me at all—going from 900 to 5,000 without playing... I'd like to get my old level back on my new account, 'Kapsule'!"

I know this might sound strange, but if I started over from scratch, it was to play! Not to gain over 4,000 levels all at once.

Help me please to find a solution !!

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MannyFae

https://community.king.com/en/candy-crush-saga/discussion/comment/3567408#Comment_3567408

If you logged in on a different device, this is expected. Unlike your level progress and your gold, boosters are not stored on King's servers, but on the device itself. They don't transfer from one device to another, unfortunately.

tapastek

https://community.king.com/en/candy-crush-saga/discussion/comment/3567281#Comment_3567281

Hi @MannyFae

Just to say my account with Kapsule is OK at level 900… But i lost all my boosters…

MannyFae

Hi @tapastek . Our Community Manager QueenB doesn't work weekends, so you won't get any updates from her until Monday.

However, as QueenB pointed out, the root cause of your issue is that the game does not support playing multiple accounts on the same device, and it will NOT work correctly if you continue to do so. Even if the Support team is able to reset your second game to the correct level, the problem will likely reoccur.

You can try logging into your second game on a different device, but chances are that it will still be glitched. Even if it shows you on the correct level, the Episode race may not function correctly. If this happens, the only definitive solution to your problem is to start a new game again, this time playing from level 1 on a different device.

tapastek

https://community.king.com/en/candy-crush-saga/discussion/comment/3566849#Comment_3566849

Hi @QueenB

Unfortunately, i'm still at level 5000 with my account Kapsule…

Screenshot_2026-07-18-10-55-09-125_com.king.candycrushsaga[1].jpg

tapastek

Help me QueenB !!

tapastek

No change !! I'm still at 5000 !!!

QueenB

Hi @tapastek

I’ve checked this with Player Support, and they have restored the progress on your Kapsule account to level 921.

Please open the game and check whether the correct level is now showing.

One important heads-up: using two different game accounts on the same device can sometimes cause progress to become mixed or overwritten. The game may retain progress data stored on the device and then synchronize the higher level across accounts, even when they use different login details.

Because of this, the issue could happen again if you continue switching between both accounts on the same phone. Where possible, we strongly recommend using a separate device for each account.

Please let me know whether level 921 is now showing correctly on your Kapsule account.