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Request to Link Facebook Progress to My Email King Account

Metrinee

Hello,

I would like to request assistance linking my Candy Crush progress from my Facebook account to my email King account.

When I log in with Facebook, my game progress is available, but I would like the same progress to be saved and accessible through my email account instead.

Could you please help me merge or transfer my Facebook game progress to my King account?

Thank you for your assistance.

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MountainMom

Hello @Metrinee,

We do not have access to individual accounts from here in this King Community. So, you will need to contact King's Player Support team to merge your progess.

Before contacting them, I suggest reviewing the information in the following article from our Help Center.

👉️How to merge Facebook and King accounts

Then, reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

After the first automated response, you should reply with a full description of your issue. Once the issue is assigned to a live agent, the messages should include a ticket number in the title. Be sure to share with them your different email addresses, etc.

The Player Support Team will have your Game ID and the details about your account and should be able to assist you 💚

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MountainMom

Hello @Metrinee,

We do not have access to individual accounts from here in this King Community. So, you will need to contact King's Player Support team to merge your progess.

Before contacting them, I suggest reviewing the information in the following article from our Help Center.

👉️How to merge Facebook and King accounts

Then, reach out to Player Support through your game:

Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

The Player Support Team will have your Game ID and the details about your account and should be able to assist you 💚

Metrinee

Hi, thank you for your response.

I have already logged out of Facebook and created a King account using my email. However, when I log in with my email, my Facebook progress does not transfer automatically. My progress only appears when I log in with Facebook.

Could you please manually transfer my Facebook progress to my King account linked to my email? I would like to use my email account going forward and keep all my game progress.

Thank you for your assistance.

MasterNoob

Hi there!
To get started, please make sure your accounts are individual and not already linked to others. If you’re playing with Facebook and want to merge it with a King account, could you please log out of Facebook from the profile menu on your device? After that, if you haven’t registered a King account yet, go ahead and create one.
Then, try logging into your King account using "Login with email." Your Facebook progress should transfer automatically—how great is that? If it doesn’t happen right away, no worries! We can manually move your old progress to your King account so you can keep all your hard-earned progress. This won’t sync the accounts, but it will keep your progress safe and sound!
I hope you can continue with the adventure!