Can’t close ads

Question

Since a few weeks ago, I can’t close some of the ads. The “Reward Granted X” button doesn’t work. I tap on the X, an the ad just stays put. I have to hard quit the app and reopen to be able to keep playing.

It’s not all ads. It’s only the ones with that type of button.

I didn’t have that issue before. I’m on iPad

SussieAr · Answer

I have the exact same problem, there are no button where I can report broken,and I can't go back,so I have to start all over again every time,hope it will be fixed very soon

SussieAr · Answer

I have the exact same problem, there are no button where I can report broken,and I can't go back,so I have to start all over again every time,hope it will be fixed very soon

MountainMom · Answer

Hello @coopersita and Welcome to this King Community!

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

In addition to reporting ads, you might find the following tips helpful:

* When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
* On some ads, there is a button in a bottom corner of the ad. After tapping on that button, you can select "Broken" from a set of options.
* When an ad won't close, I have sometimes been able to exit using the "Back" button on my browser.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.