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No New Levels Showing on Facebook - Edited by CM: players still at level 22 805

mbb4917

Update - July 30

Candy Crush Saga on Facebook is currently moving to a newer Facebook game version. This update is happening gradually, so not all Facebook players will see the same version at the same time.

Because of this, some players may already have access to the newest levels on Facebook, while others may still see level 22,805 as the latest available level for now.

We’re checking this with the team and will keep this thread updated when we know more.

Player Message:

Hello QueenB. I am the one that initially reported this yesterday.. I noticed how many people are having this issue. It is now 9 AM eastern time the next day there are still no new levels and I have tried everything. The last level showing is 22,805. I am enclosing a screenshot.

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QueenB

Hi @mbb4917 and everyone,

Thank you for your patience while I checked this with the team.

There was an issue with this week’s level release on Facebook Instant Games, which unfortunately meant the latest levels were not released as planned. The missing levels are now expected to arrive with the next release on Monday.

We’re sorry for the inconvenience, and we really appreciate you taking the time to report it.

In the meantime, if you have access to a mobile device, you should still be able to continue playing there. Once the new levels become available on Facebook, your progress should sync across, as long as you’re logged in with the same account.

kiara_wael

Hi and Welcome to the Community

Yesterday there was a little delay for players who played on Facebook, Hopefully now a new level will come out. Please also check this page Here

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3576461#Comment_3576461

https://community.king.com/en/candy-crush-saga/discussion/comment/3575925#Comment_3575925

https://community.king.com/en/candy-crush-saga/discussion/comment/3575715#Comment_3575715

https://community.king.com/en/candy-crush-saga/discussion/comment/3575438#Comment_3575438

https://community.king.com/en/candy-crush-saga/discussion/comment/3575526#Comment_3575526

https://community.king.com/en/candy-crush-saga/discussion/comment/3575282#Comment_3575282

Hi everyone, thank you for your patience while I checked this with the team.

I now have a bit more context to share.

Candy Crush Saga on Facebook is currently moving to a newer Facebook game version. This type of technical migration happens gradually, so not all Facebook players are moved at the same time.

This means some players may already see the newest levels on Facebook, while others may still be on the older Facebook version for now. If you are still seeing level 22 805 as the latest level on Facebook, it looks like your game may still be on that older version.

That would also explain why some of you can see newer levels on mobile, but not yet on Facebook.

To help the team check this further, could everyone who is still stuck at level 22 805 on Facebook please share your Game User ID here?

You can find your Game User ID by following the steps:

1.- Open your game and follow these steps:

2.- Tap on the pink gearwheel at the bottom left corner of the screen

3.- Tap on Account & Help

5.- You'll see your player ID right away

Once I have the IDs from players who are still affected, I’ll pass them back to the team so they can review what can be done.

I know it’s frustrating to see new levels available on one device but not Facebook, and I’m sorry for the confusion. I’ll keep this thread updated when I know more.

benimb

Hello. I have been facing an issue on my Mac for the past 15 days. The game does not update after level 22805. The new levels show up normally on my phone, but on my computer, the map has stopped moving forward. Please help

Rekha_Goenka

m not getting new levels after 22685

Rekha_Goenka

I m not getting new levels after 22685

ammee411

I’ve still got no new levels on my desktop Mac. At

ammee411

I’ve still got no new levels on my desktop Mac.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3575526#Comment_3575526

https://community.king.com/en/candy-crush-saga/discussion/comment/3575282#Comment_3575282

https://community.king.com/en/candy-crush-saga/discussion/comment/3575138#Comment_3575138

https://community.king.com/en/candy-crush-saga/discussion/comment/3574444#Comment_3574444

Hi everyone, thank you for the updates and for letting me know that some of you are still not seeing the newest levels on Facebook.

I’ve passed this back to the team and asked them to double-check what the latest level available on Facebook should be after today’s release.

I don’t want to give you the wrong information, so please bear with me while I wait for confirmation. I’ll come back and update this thread as soon as I know more.

Thanks again for your patience 🤩

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/590541/still-no-new-levels-released-in-facebook-instant-game

@QueenB @Dermalin is still stuck on 22805, new levels still not showing on Facebook 🙄

Dermalin

Still stuck at level 22805 in Facebook instant game, while there is 120 levels ahead in mobile game.

Please fix the problem as soon as possible.

Thanks !

jeanp8

That release monday never happened and now there's another new release on the mobile platfrom and the facebook platform is still stuck at 22805. When is this going to be fixed?

Meiskevanatom

Same for me, still no new levels, july 29 now😕

Piper9537

it’s now July 28 and it is not showing new levels either.

Dermalin

Also stuck at level 22805 ! No new levels yet till now in Asia!

mbb4917

The new levels were released yesterday. They normally come out but this was a fix that they did.

cookiemae

..............

Scooterpie

My new levels have arrived!

Meiskevanatom

It's still not working for me, it's now monday evening 10 pm for me. Still stuck at 22805.

Anyone else has still problems? I miss playing😭

Any news about when the levels will be updated?

Scooterpie

No new levels on Facebook, more problems than just that! The intense graphics from the latest update seem to be messing things up!

jeanp8

I'm still having the same issue. Today is a new day. My screen shot…I finished the new levels on my iphone. My concern now is what happens in 5 days when the next new levels come out?

InesCas

O problema continua, no notebook, windows 11, não entraram os niveis novos. continua bloqueado no 22 805.Favor corrigir.😏