I’m Unable to reconnect Facebook account – Request to transfer my progress to a King account

Question

I am experiencing an issue reconnecting my Candy Crush Saga progress to my Facebook account.

My game progress is still available on my device, but the game keeps asking me to reconnect to Facebook to continue saving my progress.

Every time I try to reconnect, Facebook displays the following error:

“There is an error in logging you into this application. Please try again later.”

I have already tried:

* Reinstalling the game.
* Using different devices.
* Removing and reconnecting the Facebook app.
* Waiting and trying again multiple times.

The problem has persisted for a long time.

Since my progress is still available on my device, I would like to request your assistance in transferring my current game progress from Facebook to a new King account (email account), or linking my existing progress directly to my email instead of Facebook.

I would greatly appreciate your help, as I do not want to lose my years of progress

kiara_wael · Answer

* Hi and Welcome to the Community
* Merging your Facebook and King accounts ensures your game progress is saved and synced across devices for a seamless experience. Follow these steps to successfully merge your accounts.
*  
* Before you begin
*  
* "I play connected to Facebook and want to merge with a King account"
* Your Facebook progress will now sync with your King account.
* 
"I play connected to a King account and want to merge it with Facebook"
* Your King account progress will now sync with your Facebook account.
*  
* What if my progress doesn’t sync?
* If your progress doesn’t sync, we can manually transfer your progress to a new account. However, there are some points to keep in mind: 
*  
* Tips for a smooth experience
* We hope this guide helps. If you have more questions, feel free to reach out!

kiara_wael · Answer

Hi and Welcome to the Community

Merging your Facebook and King accounts ensures your game progress is saved and synced across devices for a seamless experience. Follow these steps to successfully merge your accounts.

Before you begin

* Confirm that both accounts are individual and not previously synchronized with other accounts.
* Ensure your device is connected to a stable internet connection.

"I play connected to Facebook and want to merge with a King account"

* Log out of Facebook in the game:* Open the game on your device.
* Navigate to the Profile Menu.
* Tap Log Out.

* Create a King Account (if you don’t already have one):* Go to the Profile Menu and select Sign Up.
* Register using your email address.

* Log in to your King Account:* Select Log in with email.
* Use your King account credentials to log in.

Your Facebook progress will now sync with your King account.

"I play connected to a King account and want to merge it with Facebook"

* Log out of your King account:* Open the game on your device.
* Navigate to the Profile Menu.
* Tap Log Out.

* Log in with your Facebook account:* Tap Log in with Facebook.
* Enter your Facebook login credentials.

Your King account progress will now sync with your Facebook account.

What if my progress doesn’t sync?

If your progress doesn’t sync, we can manually transfer your progress to a new account. However, there are some points to keep in mind:

* Level progress will transfer, but items like Boosters, Lives, and Gold Bars will not.
* All levels will show 2 stars by default, and high scores will not transfer.

Tips for a smooth experience

* Use the same device you play on when merging accounts.
* Double-check your login credentials for both Facebook and King accounts.
* Regularly sync your progress to avoid data loss.

We hope this guide helps. If you have more questions, feel free to reach out!