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I LOST 60 GOLD BARS DURING THE MORNING TODAY, WHEN I WASN'T PLAYING. AI TOLD ME TO LOG OUT. WHEN I WENT TO LOG IN I HAD LOST EVERYTHING. HOW DO I HAVE MY ACCOUNT AND GOLD BARS RESTORED. I HAD 1463 BARS AND OVER 500 COLOR BOMBS ETC.
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I had purchased gold bars but did not show up on my game
Could you please tell us who told you to log out? Was this a message you received inside of the game? Was it the chat bot in the Help Centre?
It is never wise to log out of a Candy Crush account. It is best to just close the app if there is an issue, and then open the app again. We don't advise logging out of an account here. You risk losing your boosters that way. However, as Lindark stated, your gold balance should be restored when you log back in.
Hi there! Progress and gold bars are connected to your King account (email address) when signing into the app. If you log in you should be able to restore them :)
