Glitch on level 9565

micknick63

Help! can’t get out of Level 9565. During the game the candies begin to cascade and smash in a continuous loop that doesn’t stop no matter how long I wait. I’ve closed the app, deleted and reinstalled the app and done everything recommended to resolve this issue but it happens every time I start the level over. I can’t get past this level until this problem gets resolved.

christinewupp

Hello and welcome to the community @micknick63 !

King player support don't work at weekends so it's unlikely that reporting it would help solve the issue quickly. I've taken a look at this level to see what is going on. Here the opening board, which I assume is the same for you:

I did manage to successfully pass this level so you might like to try the same method I used:

I played no boosters. I played every single move the game suggested to me. (I have hints turned on)

This lead me to this situation (after paying gold for extra moves):

The next move - again the move suggested by the app - caused the candy cake to break up. At that point there was a lot of cascading.

However, it did stop:

The next move did finish the level without a problem.

I did pay gold for extra moves at this attempt (the app gave me 10 extra moves, so the top screenshot is just after I had paid). As this level is unmarked you can expect the app to try to make it easy for players to pass, at least for those prepared to pay gold for extra moves. This means that following the hints is likely to be the best solution and that playing boosters may cause a continuous looping, so I would advise against that.

I definitely would advise against ever uninstalling and reinstalling the app @micknick63 . It never fixes any problems or glitches, since those are always at King's server end. If you delete the app you lose all the boosters and lives from friends that you had. Just close the app and then reload it and try again.

I hope this helps. Let us know if by following hints and playing without boosters you get past the level.