Kicked out of challenge on last win before prize

missysirinek

I have twice been kicked out of the desert challenge on my last win before the prize when I just won the level. In each case, I set my phone down and answered a call or read an email but didn’t close the app (or lose!) Anyone else experiencing? Mostly it will make me feel better if others are experiencing this, but I’d love some remedy if you have one! Particularly, as the first time I lost out on 76+ gold bars. 🙁

CurtisyM

Hi there @missysirinek! 👋

Hope you are doing well!

Please take note that every device has a limit of how many apps it can operate at the same time, as well as battery saving configurations. That means that when you put the game in the background to do something else, such as answering a call, or a message, the device usually closes the app data usage automatically, but leaves the app idle until you open it again.
 
Unfortunately, when the device does that, the event you were busy with or the level you were playing is taken as a failure precisely because the data was closed, and then restarts. This can also cause a loss of streaks that you were building up.

I hope this explains your issue and I hope you have a great day further! 🍭