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Can't enter game

shwangtianyuan

I use my Android device to play CCS. Yesterday I can enter this game regularly, but today I can't enter. When I enter the game and showed "King" logo in few seconds, the game is crushed.

But I can't uninstall this game due to I have powerups on my phone and can't transferred. I have restarted my phone, but the error is still occurred. I don't know how to handle this issue…

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Carol-38

https://community.king.com/en/candy-crush-saga/discussion/590656/cant-enter-game

Whatever you do @shwangtianyuan do not uninstall your game. Others have posted about this and it is being looked into. Can you please add a screenshot so that we can see what you are seeing, then we can advise you better.

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/590656/cant-enter-game

If your game crashes, you need to uninstall it and reinstall it. Note that when uninstalling, the boosters may be lost. The gold bars will remain.

You can find everything about this in the Help Center. Go to the pink gear and navigate to Account and then to Help Center. Everything related to this is documented there. Good luck!