I am writing to request your assistance regarding an ongoing issue with making in-game purchases for Gold Bars / coins in my Candy Crush account.
I have already performed extensive troubleshooting on my side across multiple devices, but the issue persists. Here is a summary of all the steps I have taken:
- Tested Across Multiple Devices: The issue occurs on both my desktop PC and my laptop using the same account.
- Tested Different Networks: I attempted to make a purchase using my home internet connection as well as via a mobile cellular hotspot (completely bypassing my home ISP and router). The purchases were blocked on both networks.
- Network & Router Troubleshooting: I updated my computer’s DNS settings to public DNS servers (Google / Cloudflare), flushed the DNS cache, and verified that router/ISP content filtering is not blocking the transaction.
- Security & Firewall Checks: I temporarily disabled local antivirus and firewall software, including Web/Payment protection modules, to ensure they were not blocking the purchase service.
Since none of these solutions resolved the issue—and because the problem persists across completely different devices and network connections—it appears that the restriction might be originating directly from the game/account level specifically for my user profile.
Could you please inspect my account on your end to check if there are any active restrictions, billing locks, or technical bugs preventing transactions?
