bug

khanbaba6665

i do not want to use such a language but i have to use this because i am fed up with this game because its now taking bugs daily the game is hanged and then close the game and restart the game but i send them many mails but no one is giving appropriate answer to my questioni was playing level 7664 with candy royale elite challenge of 3rd tier with 22 / 25 level the game stuck and all the progress gone i already won 190 gold bars i like this game before but now its hanging now everyday…

QueenB

Hi @khanbaba6665 ,

I'm really sorry this happened, especially when you were so close to completing your Candy Royale run.

I'd like to understand a bit more about what happened so I can see how best to help.

Could you let me know:

Did the game freeze while you were playing Level 7664, or after you had completed the level?

When you reopened the game, did only your Candy Royale progress disappear, or was anything else missing as well?

I also wanted to clarify the part about the 190 Gold Bars. Were those Gold Bars removed from your account, or were they spent during the event? Or did you mean the Gold Bars you were expecting to win from Candy Royale?

Have you been able to continue playing normally since then, or does the game still freeze?