Losing all my lives every 3 days due to pop up about accepting new terms and conditions

Question

Using Firefox browser for candy crush. Every 3 days i get a pop up after the game has loaded, asking me to accept new terms etc. It completely takes all my lives.

I've cleared data on Firefox and cache, cookies are on, but it keeps happening. Any ideas please because it's just putting me off playing

nflom · Answer

I tried what MountainMom suggested but the only option under Account and Help is 'Forum', which brings me right back here, so is of no help at all.

nflom · Answer

That's happening to me, too, so you are not alone.  So far, I have tried everything I can think of, to no avail.

MountainMom · Answer

Hello @jinnymu and Welcome to this King Community!

Unfortunately, we can’t resolve browser issues from this Community, but the Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and offer solutions.  Thanks for your patience and for reporting this so quickly 🙏