Candy Crush ne s'ouvre pas

Question

Lorsque je lance le jeu, il s'ouvre pour 1 seconde puis disparait

ce n'est pas la première fois que ça m'arrive sur différents appareils, pouvez-vous régler le problème sans que je sois obligée de désinstaller et réinstaller le jeu car je ne veux pas perdre tous mes boosters

Merci

lbidegare · Answer

Hi PummyRaj

I am playing on a Samsung Galaxy Tab A8 tablet

Android Version 14

Version One UI 6.1

The App version is 1.333.2.1

I don't get any error message

Thank you for your help 🤗

PummyRaj · Answer

Hello @lbidegare🤗 Hearty Welcome back to the King Community!

I am very sorry to hear that the game is not opening on your devices!

And, yes!  Please do not reinstall your game!  It will only result in losing all your saved boosters and stored lives!  Also, if the issue is with King itself, the glitch will not be fixed by reinstallation!

I will report and ask for assistance of our Community In-charge!  Please provide these details for me👇

* Can you please tell me which devices are you using to play the game?  
* If using mobile devices, which version of the App do you have right now?
* Do you see any error message pop-up?  If so, can you please take a screenshot of that and post it here?

Hope to talk to you soon!🍫🍫