Can not buy anything when playing with Laptop & Win 10

CandyCrushHurricane

I have not been able to purchase anything for a long time, months already. I have updated app also. Som levels are almost impossible to pass with no help, so it is getting kind of boring ….

When i try to buy something, the game just hangs on the black line rolling on white screen

Alex_The_Witch

Hey there @CandyCrushHurricane . Hope you're doing well.

I'm sorry to hear you've been experiencing this for a while now. I know you already updated the app, but could you please try the steps below:

• Sign in to your Microsoft account.
• Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
• Update the game:
  • Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
  • Click Update on the game only, from the games list.
• To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
• Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

I hope this helps, but if the issue remains, please share a video of the issue happening so I can better understand what's going on. Should you need a guide, you can follow the one here:

Windows 10 (third party free app)

Thanks and have a great day!