Bug of one of the ads

Julyly5157

hello, one of the ads is freezing and I need to close the app. Then I loose all the gains I was building like the super charger, lives, gold bars…this is very upsetting

Here’s the ads

MountainMom

Hello @Julyly5157 and Welcome to our King Community!

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues with faulty ads is to reach out to Player Support  through your game as follows:

• Tap the gear icon ⚙️ —> Account & Help —> ? Help Center
• Type "ads" in the Search field and <enter>. A list of relevant topics will appear. Tap the ">" next to the "How to report an ad in your game". This article includes the information the Ad team will need from you.
• Scroll all the way down and tap the“CHAT WITH US” button. Provide the information requested. You will not be able to upload your screenshot…yet.

You will receive an automated email from Kingster, an AI bot. You can upload your screenshot when you REPLY to that email.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.

In addition to reporting ads, you might find the following tips helpful with some ads:

• When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
• On some ads, there is a button in a bottom corner of the ad. After tapping on that button, you can select "Broken" from a set of options.

I hope this helps!